STP message delays

Incident Report for MessageXchange

Resolved

This incident has been resolved.

Posted Jun 22, 2022 - 14:18 AEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 21, 2022 - 12:41 AEST

Investigating

Single Touch Payroll: MessageXchange is experiencing some errors when sending submissions to the ATO. MessageXchange is continuing to re-send these messages and is in communication with the ATO to resolve this issue. If your messages are still pending after three business days, please contact our support team to investigate further.

Posted Jun 20, 2022 - 12:17 AEST

This incident affected: Single touch payroll processing.